efund and Return Policy
Introduction
At Sioama Online , we strive to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1 Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 Return Period: You have [specify number of days, e.g., 30 days] from the date of delivery to return an item.
1.3 Return Process: To initiate a return, please contact our customer service team at [contact email] or [contact phone number] with your order number and reason for return. We will provide you with instructions on how to return your item.
2. Refunds
2.1 Refund Process: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [specify number of days, e.g., 7-10 business days].
2.2 Partial Refunds: Partial refunds may be granted in the following situations:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than [specify number of days, e.g., 30 days] after delivery.
2.3 Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [contact email].
3. Exchanges
3.1 Exchange Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@sioama.online [contact email] or +91 4942420199 / +919349211999 [contact phone number] and send your item to: Sioama Online, Forza Mall, Tirur Gulf Market, Tirur 676101 [return address].
4. Shipping
4.1 Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2 Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
4.3 Lost or Damaged Returns: If you are shipping an item over [specify amount, e.g., $75], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. Non-Returnable Items
5.1 Types of Goods: Several types of goods are exempt from being returned. Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
6. Contact Us
6.1 If you have any questions about our Refund and Return Policy, please contact us at support@sioama.online [contact email] or +91 4942420199 /+91 9349211999 [contact phone number].
Effective Date: [01July 2024 ]